My Laptop Comes Back With More Issues

[laney9]

hi there,

i’m at my wits end.

about a month or two ago, my laptop was sent to be repaired because it was built with a faulty hard drive. a week after getting it back, my cooling fan breaks. i just got my laptop back today from getting the cooling fan replaced. it arrived fresh out of the box with a giant crack. i’m extremely aggravated. literally every time i get my laptop back from being “repaired” it has more issues than before. now the metal casing of the laptop is cracked open!!! this is supposed to be my laptop for college; how am i supposed to get anything done when i’m constantly sending it out for repairs? i need a way to get my laptop FIXED without returning with a ridiculously big crack or some other random issue. please. this is ridiculous. my apologies for the large paragraph, i am so frustrated with these issues

[praveenbv]

Hi @laney9, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.