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Omen 15-ax001ne
Microsoft Windows 10 (64-bit)

Yesterday I was using my laptop and then 36% battery remaining and I'm connecting ac adapter and charge indicating orange light on side of it and after 3 houra it still orange and I was turn on my laptop is start show desktop screen but battery is 0% (ac adapter is connted) and then it immediately off tell me what is the problem a battery, ac adapter or motherboard.

1 REPLY 1
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@BinyaminSheikh

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing issue with the battery not holding the charge,
I’d like additional information in order to troubleshoot: 

  • Have you attempted any steps on your own before posting on the HP Forums?
  • Did this happen after a recent window or software update?
  • Have you checked with an alternate or different ac adapter?
  • Are you able to see amber light next to the charger port?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, I recommend you perform the following steps to isolate the issue and arrive at a fix: 
Troubleshooting the notebook battery:

  1. Remove the notebook battery and check the contact points to make sure they are not damaged.

  2. Unplug all USB devices from the notebook.

    Many notebook models continue to provide power to USB devices through the USB ports, even when the computer is powered off or in a suspended state.

  3. Unplug the AC power cable.

  4. Insert the battery into the battery compartment on the bottom of the notebook computer.

  5. Plug the AC power cable into the computer and into an AC wall outlet, then allow the battery to charge for 15 to 30 minutes.

    NOTE:  The power LED, located near the power icon, glows while the battery is charging.
  6. Unplug the power adapter cord from the notebook.

  7. Press and release the Power button to start the computer using only the battery as the power source.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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