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- My Laptop Is turn on for few seconds then turn it off becaus...

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11-29-2018 10:31 AM
Yesterday I was using my laptop and then 36% battery remaining and I'm connecting ac adapter and charge indicating orange light on side of it and after 3 houra it still orange and I was turn on my laptop is start show desktop screen but battery is 0% (ac adapter is connted) and then it immediately off tell me what is the problem a battery, ac adapter or motherboard.
12-01-2018 04:26 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that your experiencing issue with the battery not holding the charge,
I’d like additional information in order to troubleshoot:
- Have you attempted any steps on your own before posting on the HP Forums?
- Did this happen after a recent window or software update?
- Have you checked with an alternate or different ac adapter?
- Are you able to see amber light next to the charger port?
- Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
While you respond to that, I recommend you perform the following steps to isolate the issue and arrive at a fix:
Troubleshooting the notebook battery:
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Remove the notebook battery and check the contact points to make sure they are not damaged.
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Unplug all USB devices from the notebook.
Many notebook models continue to provide power to USB devices through the USB ports, even when the computer is powered off or in a suspended state.
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Unplug the AC power cable.
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Insert the battery into the battery compartment on the bottom of the notebook computer.
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Plug the AC power cable into the computer and into an AC wall outlet, then allow the battery to charge for 15 to 30 minutes.
NOTE: The power LED, located near the power icon, glows while the battery is charging.
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Unplug the power adapter cord from the notebook.
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Press and release the Power button to start the computer using only the battery as the power source.
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If the computer powers on, the battery is functioning. Run the HP Battery Check utility to evaluate the battery at Testing and Calibrating the Battery (Windows).
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Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee