My Laptop is abruptly shutting down at 50-70 percent battery still left with.

[Sandy133]

My Laptop - HP 15 bs0xx is abruptly shutting down at 50-70 percent battery still left with.

Action items taken so far- 

1. Updated the driver from device manager.

2. updated the BIOS .

3. HP Hardware diagnostic  test completed- checked for all the components list and it showed OK.

4. Battery result showed also OK. Cycle count 230/300 . And all the cell voltage was above 4000+ mv.

5. However , while i clicked the OS fix from HP support application , somehow i was using windows 10 PRO(pirated copy), it was changed to windows 10 Enterprise edition build version 1909. Don't know if this is causing the issue. Need expert guidance.

6. Also changed the power plan settings and tried doing the hard reset by unplugging the adapter , removing the battery. Then , holding the power button for 15 secs and then again plugging in. Still , no results.

My laptop is not even 2 years and I am facing this issue. Kindly assist me ASAP. I even call the help-desk and no proper support has been received. Kindly assist with the correct solution to resolve it permanently.

[Sandy133]

Can anyone of the analyst please look into the issue and respond. I am facing the above problem and don't know what next steps to be taken? 

Kindly revert .

[KrazyToad]

@Sandy133

Welcome to HP Community

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.