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‎09-10-2023 04:45 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U8AV)
Operating System: Microsoft Windows 11

Hi All,

 

I purchased an HP Victus 16 laptop in May of this year. Initially, I had a problem where Unreal Engine 5 would frequently crash, but after updates, etc., this issue stopped occurring. For a while, there were no issues with it, but recently, I've been facing a problem where, while playing games like Diablo IV, the laptop freezes after a certain amount of time, and nothing can be done. It doesn't return to working, and only a hard reset helps. After updating the graphics drivers, the situation only got worse.
Yesterday, I conducted a full computer diagnostics, and it didn't reveal any issues. The computer is regularly updated using HP tools and those specifically designed for the hardware.

 

HP Victus 16 i7-11800H 16GB 1TB SSD RTX 3060

Category:
1 person had the same question
3 REPLIES 3

‎09-10-2023 10:52 AM

HP Recommended

I suggest using the CanIRunIt? utility to see what the issue is.  CanIRunIt? is a safe enthusiast utility.

 

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwic_-mywKCBA...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎09-13-2023 01:33 AM

HP Recommended

In my opinion, it is not a problem that the computer does not meet the game's requirements. The computer has a previous generation Geforce card and a good processor. I think the problem is on the cooling side, because the laptop reaches temperatures of around 100 degrees while gaming and even a cooling pad doesn't help much.

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‎09-13-2023 09:54 AM

HP Recommended

I much prefer hard data over opinions.

 

That is why I use the utility before parting with my $$ to buy a game.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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