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‎06-29-2020 08:08 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

At the "Official HP Laptop Drivers and Software Download" page (https://support.hp.com/us-en/drivers/laptops) my serial number and product code, as listed in my "HP Support Assistant", are rejected by the search function as matching no results. When I invite the software to detect my product automatically, open the detector, and hit OK, it processes forever without progress.

 

I am also unable to download updates directly from the "HP Support Assistant". The steps "Downloading messages and updates definition" and "Analyzing your system" both fail when I attempt to do so.

 

I would like to address a human being on this matter but the support site is designed to make this practically impossible.

1 person had the same question
2 REPLIES 2

‎06-29-2020 11:15 PM

HP Recommended

@RCJG 

 

Please do NOT post s/n of your machine but what is the product code of your machine ? Please try again but ONLY use code before the # key.

 

Regards.

BH
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‎06-30-2020 03:52 PM

HP Recommended

My product code is listed in the HP Support Assistant as: W0U94AV

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