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‎06-29-2020 08:08 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

At the "Official HP Laptop Drivers and Software Download" page (https://support.hp.com/us-en/drivers/laptops) my serial number and product code, as listed in my "HP Support Assistant", are rejected by the search function as matching no results. When I invite the software to detect my product automatically, open the detector, and hit OK, it processes forever without progress.

 

I am also unable to download updates directly from the "HP Support Assistant". The steps "Downloading messages and updates definition" and "Analyzing your system" both fail when I attempt to do so.

 

I would like to address a human being on this matter but the support site is designed to make this practically impossible.

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
support.hp.com/us-en/drivers/laptops
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
2 people had the same question
2 REPLIES 2

‎06-29-2020 11:15 PM

HP Recommended

@RCJG 

 

Please do NOT post s/n of your machine but what is the product code of your machine ? Please try again but ONLY use code before the # key.

 

Regards.

BH
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‎06-30-2020 03:52 PM

HP Recommended

My product code is listed in the HP Support Assistant as: W0U94AV

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