My [aptop screen fell out of the case

[Tom298]

My screen came out of my hp envy 360.  It happened once when it was brand new and hp did a lousy job of fixing it. It doesn't seem to want to pop back in.

[praveenbv]

Hi@Tom298,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[Tom298]

this laptop did the same thing before, under warranty.  Your people taped it together and sent it back.  

A real lousy job they did!  I will never buy another HP product.

[praveenbv · Accepted solution]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

[Tom298]

You still haven't contacted me with a fix for my computer.  Your reply sounded good but that is it!  Who nare you?  The new Trump!

[Tom298]

Its been several days!  When is someone going to contact me?