My asthmatic daughter's laptop caught fire while she was asleep

[Tan0325]

My asthmatic daughter's laptop caught fire while she was asleep in her room last night with her bedroom door closed.  I heard a loud pop noise searched my house to see if something fell.  Came back upstairs smelled smoke went into my daughter's room down the hall which was filled with smoke and toxic fumes.  We quickly realized her desk was on fire.  We realized it was coming from her laptop.  We put the fire out and are now dealing with the aftermath. My daughter's room has a toxic smell and so does her clothes.  I did some research online this morning and found articles about a massive recall.

[Irfan_06]

Hi @Tan0325,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

First of all, I am sorry for the inconvenience and the trouble you had to go through.
Hope everyone is doing well and safe at your home.

I see that you are facing an issue with your Laptop that caught fire.

To assist you further in escalating your concern, please get back to me with the details.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

Take care and have a great day ahead!

Irwin6

HP Support