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‎11-18-2019 01:37 PM - last edited on ‎11-18-2019 01:50 PM by Retired

HP Recommended
Product: Example: Pavilion x360 Convertible14-cd0xxx
Operating System: Microsoft Windows 10 (32-bit)

Product name: HP Pavilion x360 Convertible 14-cd0xxx

Serial number: [edited]

Product number: 4JW32EA#AB9

My battery cannot last long enough for my computer to be produtive, sometimes, even when its charged, it blocks and I have to put on the charge cable again.

What can I do? 

7 REPLIES 7

‎11-21-2019 04:28 AM

HP Recommended

Hi @Sofia26

 

Welcome to the HP Support Community. I'd be happy to assist you with the battery issue. 

 

Please try these steps - HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

Also, try updating the BIOS -  HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎11-21-2019 10:32 AM

HP Recommended

Thank you so much, for spending your time trying to solve my problem. I'll try the stems you mencione and I'll apdate you.

 

Thanks again, 

Sofia26

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‎11-21-2019 10:40 AM

HP Recommended

Sure @Sofia26

Asmita
I am an HP Employee

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‎11-21-2019 06:39 PM

HP Recommended

I tried the steps you mencioned, and my battery passed the test.

I just can´t understand this result when I had already receives 3 warnings about that before the computer turn on.

Anyway, I downloaded the BIOS.

Don´t nkoe if the problem if effectively solved, or not, but thank you so much for your help.

 

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‎11-22-2019 06:39 AM

HP Recommended

Thanks for trying those steps @Sofia26

 

Keep me posted. 

Asmita
I am an HP Employee

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‎11-27-2019 05:29 AM

HP Recommended

I think know, by battery is better. Don't know if it is solve but its better.

Thanks

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‎11-27-2019 06:34 AM

HP Recommended

@Sofia26

 

That's great! Happy to hear that.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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