My battery cannot last long

[Sofia26]

Product name: HP Pavilion x360 Convertible 14-cd0xxx

Serial number: [edited]

Product number: 4JW32EA#AB9

My battery cannot last long enough for my computer to be produtive, sometimes, even when its charged, it blocks and I have to put on the charge cable again.

What can I do? 

[asmita6658]

Hi @Sofia26

Welcome to the HP Support Community. I'd be happy to assist you with the battery issue. 

Please try these steps - HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

Also, try updating the BIOS -  HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Sofia26]

Thank you so much, for spending your time trying to solve my problem. I'll try the stems you mencione and I'll apdate you.

Thanks again, 

Sofia26

[asmita6658]

Sure @Sofia26

[Sofia26]

I tried the steps you mencioned, and my battery passed the test.

I just can´t understand this result when I had already receives 3 warnings about that before the computer turn on.

Anyway, I downloaded the BIOS.

Don´t nkoe if the problem if effectively solved, or not, but thank you so much for your help.

[asmita6658]

Thanks for trying those steps @Sofia26

Keep me posted. 

[Sofia26]

I think know, by battery is better. Don't know if it is solve but its better.

Thanks

[asmita6658]

@Sofia26

That's great! Happy to hear that.

If you need further assistance feel free to reach out to us.

Have a great day ahead!