My battery charge stuck at 76%. i

[Tajwar]

It's stuck at 76% after I updated my bios today and there is no Battery care function option on my bios settings. How do I fix it, Need Help

[Echo_Lake · Accepted solution]

@Tajwar

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I understand that your HP notebook battery is not working correctly,  to provide an accurate resolution, I need a few more details:

• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error messages on your notebook (Such as Plugged in, not charging, etc.)?
• What are the troubleshooting steps you have tried so far?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Tajwar]

Thanks for your reply.
As you mention all the steps, I tried that, and still, it stuck at 75%.

And as you asked for

• Does the notebook shut down immediately (right after you unplug the charger)?
• No
• Do you get any error messages on your notebook (Such as Plugged in, not charging, etc.)?
• No
• What are the troubleshooting steps you have tried so far?
• Reinstalling my bios update and I also tried deleting my battery drivers and restarted but still, it's the same 
  How long do I charge, it's still on 75%
  Hoping for your next suggestion  

[Echo_Lake]

@Tajwar

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. Let's try these steps to resolve the issue: 

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Tajwar]

Thanks for your repost.
I have tried this method. but it's still the same. 

[Echo_Lake]

@Tajwar

Thank you for posting back. 

HP provides diagnostic software for testing hardware components on your computer and confirms hardware failures.

• In Windows, search for and open HP Support Assistant.
• Select the My notebook tab, and then click Battery.
• Click Run battery check.
• Wait while the battery check completes.
• Review the HP Support Assistant Battery Check results.

Click here: https://support.hp.com/us-en/document/ish_2268927-1713329-16 to know more about Testing and calibrating the battery (Windows)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.