My battery is done, HP tell me my warranty is out by a year but my Invoice is less than a year old

[Captain122]

Hp tell me my warranty is run out a year ago. I have the invoice to say I bought it less than a year ago. What do I do?

[ub6424]

Hello @Captain122 

Sorry to hear that you are having problems ... I would like to help you.
 

(1) Warranty

Check HP warranty status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

Let me check your basic system configuration.

(2) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(3) Please report back

Kind regards

[Captain122]

Thanks for your help, I have run the battery test and found that it is @ 8% capacity. The company I bought it off had warranty registered it almost 2 years before I bought it (short 1 month) and sold it to me as a new unit. I'm not sure if it was refurbished and sold onto me or what. So I have contacted them and am waiting to hear back what they have to say about it. Thanks again for your time. I hope to hear back soon as to what are going to do about it.

[ub6424]

Hello @Captain122 

Before we decide whether you need a <new battery> or not ...

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

( if serial number and CT Number are displayed, please blur )