My battery is showing partially charged 65% available (plugged-in, not charging).

[Tiger1942]

Situation started 2 days ago. The battery indicatro 65% available (plugged in, not charging). It normally reads 100% when plugged in. I have run HP battery test and AC adapter test and both say passed. Why isn't the battery charging if it is not fully charged? What action do I ned to take if any?

[KrazyToad · Accepted solution]

@Tiger1942

Welcome to HP Support Community

Let's reinstall the Microsoft ACPI Compliant Control Method Battery

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

Keep me posted how it goes and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Tiger1942]

I followed the 9 step process you supplied me with and the battery is now Charging. Thank you. I did not update the BIOS since the battery is now charging. I did not want to risk screwing anything up. Hopefully everything is ok now.

[Tiger1942]

Thank you very much for your help.

[KrazyToad]

@Tiger1942

I'm glad you got this issue resolved

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊

[Tiger1942]

Thanks again for your assistance.