• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-07-2017 10:50 AM

HP Recommended
Product: Pavilion x360 Convertible ba00
Operating System: Microsoft Windows 10 (64-bit)

Hi..

 

The battery for my new bought laptop HP pavilion x360 ba073tx last only for a couple of hours after fully charge.  This continue to be the problem even after I changed the power management or limited downloading any internet streaming - not even running any games.  I done the hp diagnostic tools as suggested and it said the battery was fine - that is weird.  Another member of family is also having the same problem.  We bought it ont he same day nad seems like both having the same issue.

How do I best deal with this issue?  Should I send it back to service center?  I notice few comments in regards to battery issue from this laptop- was this the same and how it get fixed?  

17 people had the same question
1 REPLY 1

‎10-07-2017 11:41 AM

HP Recommended
@NES1 wrote:

Hi..

 

The battery for my new bought laptop HP pavilion x360 ba073tx last only for a couple of hours after fully charge.  This continue to be the problem even after I changed the power management or limited downloading any internet streaming - not even running any games.  I done the hp diagnostic tools as suggested and it said the battery was fine - that is weird.  Another member of family is also having the same problem.  We bought it ont he same day nad seems like both having the same issue.

How do I best deal with this issue?  Should I send it back to service center?  I notice few comments in regards to battery issue from this laptop- was this the same and how it get fixed?  

Hi,

 

Have you checked Windows updates? HPSA (HP Support Assistant Update)? BIOS?

This are the things you have to check to fix battery issues.

 

Running a diagnostic test to your battery is the "automated battery calibration"

You also needs to run the manual calibration.

 

1. Charge your computer up to 100% (While the computer is ON)

2. Use the computer and completely drain the battey til it shuts off

3. Charge the computer again but this time it should be turned OFF

4. Charge it until the battery is full

5. Repeat Step 2

6. Repeat Step 3

7. Use the computer and observe the battery life

 

Note: Before trying this step make sure all the necessary updates were installed  like BIOS and stuff.

 

Regards,

ichi

 

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.