• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Elitebook 830 G6
Microsoft Windows 10 (64-bit)

My Elitebook is about 1 month old and I have noticed that the screen seems unaligned. There are a couple of problems probably related to each other. The right side of the lid when closed has a gap of around 1mm or less. Light can be seen through it. When touching this side, the lid bounces. The lid also is shifted more towards the right, reaching the edge of the base whereas on the left side, the lid is clearly seen to be within.

 

The left side of the hinge, connecting the base of the laptop and the screen, is shifted more towards the right of the base. The hinge is also a bit elevated to the left, making a noticable bulge when looked at. 

 

From the backside of the laptop, one can see that the hinge is clearly sticking out on the left. 

 

--------------

 

I  always use a laptop cover when put in my backpack. In my backpack, I use padding to keep the laptop safe in addition to the cover. I also make sure that the pressure distribution is equal throughout the laptop. I seldom bring my laptop with my backpack. I have 3 years warranty. 

 

I apologize for the rotated images. Left side of the lid is pointed inwards.Left side of the lid is pointed inwards.Right side of the lid is pointed outwards.Right side of the lid is pointed outwards.Connector in the left side has a larger gap.Connector in the left side has a larger gap.Connector in the right side has a smaller gap.Connector in the right side has a smaller gap.Connector in the left side is elevated.Connector in the left side is elevated.Connector in the left side  is pointing outwards.Connector in the left side is pointing outwards.

1 REPLY 1
HP Recommended

Anyone?

 

Another issue I have is that the black screen panel at the bottom left (near Hp symbol) is not fit tightly. When I press it, it Bounces. Is it possible to make it tight?

 

------------

 

Frankly never going to buy another HP product after this. It's an expensive laptop and doesn't give a good impression when the hinges aren't aligned properly which makes the screen shut unevenly. In addition, the screen panel isn't even fit tightly. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.