My brand new laptop is extremely slow. On boot has almost 100% CPU usage.

[Kenpachi_Zaraki]

About the Laptop about a few weeks ago. I have never enjoyed using this laptop. Its extremely slow and i can't get anything done. I attempted a ping in the Command line and the results actually appeared one character at a time. 

In the task manager, there is nothing out of the ordinary but the CPU usage is hovering between 90% and 100%. This is crazy. Any ideas?  I bought it on Amazon from HP but i am in Ghana and will be difficult for me to send it back. Really need help

My Specs are 

Processor: AMD A6-9225 RADEON R4, 5 COMPUTE CORES 2C +3G  2.60 GHz

Installed Memory: 8.00 GB (7.47 GB useable)

System Type: 64-bit Operating System, x64-based processor

[KrazyToad]

@Kenpachi_Zaraki

I suggest you run an Extensive Test to confirm the Hardware Functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If all the Test pass, please perform a Reset. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted 😊

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