My built-in camera is not detected and I can't use it

[ClaviHaze]

Hello, I'm having issues with my built-in camera. I got this computer a few years ago already and I had never needed to use the camera until now that I have to work remotely. It hasn't worked at all now and I have been using my phone's camera instead. Since my hard drive was a bit full I thought I'd do a system reset through Windows, so I just finished that today and I hoped the camera would work but I have the exact same issue.

I get this message if I try to use Windows Camera: "Camera Not Working Error Code 0xa00f4244<nocamerasareattached>". I already tried the solutions in some posts but none have worked for me. Imaging Devices is missing in Device Manager. I also tried installing CyberLink YouCam Software from the drivers listed for my laptop but the Imaging Devices is still missing and when opening YouCam it also says it can't detect any cameras.

One of the things about this is I don't have any issues with the integrated microphones unlike other posts. The physical camera is in between them and they work, just the camera won't. I don't now what to do anymore and I don't want to use my phone's camera if there's one already built-in here. Please tell me there's anything to do.

[FrazeeDK]

HP Technician cam to "fix" this issue on my laptop. He ran start up HP diagnostics which showed the webcam active and operational.   He "fixed it" and had me verify the camera and USB  access was working.  He had me reboot the laptop several times to ensure the webcam was still working.  After he departed I noted an AVG Antivirus had been installed on my laptop which I had not done..  I uninstalled it m rebooted with the laptop automatically enabling Windows Defender.  The webcam now has the same problem as before.  It is obviously an incompatibility between the webcam and Windows Defender blocking it from operating correctly. Googling gives me solutions which tell me to add an exclusion in Windows Defender but doesn't tell you what to actually put in as an exclusion.  Windows forums also note that Defender can block a Webcam from working (as many other A/V's can do) but again does not give me a definitive solution to fix it..

[praveen196]

@ClaviHaze Welcome to HP Community!

I understand that you are getting no camera attached error message.

Check if the webcam is detected in the device manager, if yes, you need to reinstall the drivers using the below steps,

• You might need to uninstall the webcam driver. To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.
• Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[ClaviHaze]

Thanks for the welcome.

As I wrote previously, the camera isn't on Device Manager. There isn't even a Imaging Devices category showing, I only got the YouCam driver when I manually installed it, but it doesn't detect any cameras either, just like Windows Camera.

On the Windows side, I updated everything after doing the system reset this Sunday, so it's not about that. I still don't know what to do to solve my problem

[praveen196]

@ClaviHaze 

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!