My capslock, n and b keys are not working.

[Starr2002]

My keyboard is working with some select keys. Some other keys like esc, enter aren’t also working.

[Max3Aj]

@Starr2002, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If multiple non-adjacent keys (like Caps Lock, N, B, Esc, Enter) on your HP laptop keyboard are not working, this typically points to one of the following causes:
 

Hardware Issue (Most Likely)

Cause: The keyboard membrane or connector might be damaged or loose.

Fix:

• Basic check: Gently tap or press along the edges of the keyboard to see if the connection reestablishes temporarily.
• Internal inspection needed: Open the laptop and reseat the keyboard ribbon cable (requires caution or a technician).
• External keyboard test: Plug in a USB or Bluetooth keyboard. If all keys work normally, it confirms your built-in keyboard is faulty.

Driver/Software Glitch

Steps to try:

1. Open Device Manager → Expand Keyboards
2. Right-click and choose Uninstall device
3. Restart your laptop — Windows will reinstall the driver automatically.
4. Optional: Go to HP Support and install the latest BIOS and keyboard driver.

System File Corruption

Try:

• Run a system file check: sfc /scannow

in Command Prompt (as Administrator)

• Reboot after it completes.

Keyboard Mapping or Accessibility Settings

Check if:

• Sticky Keys, Filter Keys, or Toggle Keys are enabled.
• Go to Settings → Ease of Access → Keyboard, and turn off anything suspicious.

Reboot and enter BIOS/UEFI (usually by pressing F10 or Esc repeatedly during boot). See if those same keys (like Esc, N, or Caps Lock) work in BIOS.

• If they don't work in BIOS, it’s a hardware issue.
• If they do, it's more likely a software/driver problem.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support