My chromebook is dead and wont charge . how do i know if my charger is the issue

[Vheese]

My chromebook is dead and wont charge . how do i know if my charger is the issue. It was low on battery and when went to charge it , suddenly it didn't work , this has never happened before . it had 1% when I went to charge it as I procrastinate on charging it , cause I have to get up. Usually when I go to charge it , it never has lot a of battery .

[Nal_NR]

Hi @Vheese,

Welcome to the HP Support Community. 

I'd like to help!

When you try to power it on, do you see the light in the back where the power is connected? Do you hear any mechanical noises ( iE fan spinning, HDD spinning)?

Perform a visual inspection

If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. In addition, check for a crack in the display or for other signs of physical damage to the laptop.

The Chromebook is damaged: Contact HP to replace the damaged part or unit. To check the warranty for your computer, go to HP Customer Support.

The Chromebook is not damaged: Proceed to the next step.

Verify power to the computer

Ensure that the computer is connected to working power.

Plug the AC adapter into a functioning wall outlet.

Connect the AC adapter to the computer.

Check whether the computer and AC adapter lights turn on.

No lights turn on: Try another HP AC adapter and another wall outlet.

If the lights turn on using another AC adapter, proceed to the next step. Otherwise, contact HP to replace the damaged part or unit. To check the warranty for your computer, go to HP Customer Support.

Lights turn on: Proceed to the next step.

Verify the battery charging status

The Chromebook not charging might indicate that the battery is in a deep discharge state. Although the battery indicator light is off, a smaller-than-normal charge current is being sent. Charge the laptop for at least 10 minutes, or for up to 24 hours.

NOTE:

When a Chromebook is used for the first time, if a white LED near the AC power connector blinks, the battery is still in shipping mode. Turn off the notebook, connect the AC adapter, allow the battery to charge for at least 30 minutes, and then start the computer.

NOTE:

For information about battery tests, see HP Chromebooks and HP Chromebases - HP Support Assistant for Chrome operating system.

If the Chromebook turns on, it is performing normally. Leave the laptop connected to the AC adapter until it is fully charged. You can check if the battery is charging in the lower-right status area of the screen.

If the Chromebook won’t turn on, periodically press the power button. In some cases, it can take up to 24 hours for the battery to charge.

If the device does not turn on after 24 hours of charging, contact HP to replace the damaged part or unit. To check the warranty of your computer, go to HP Customer Support.

If the battery indicator light above the AC power connector turns on, you can use the color to identify the issue.

Click here for the remaining steps and see how it goes. 

Hope this helps! Keep me posted for further assistance.
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