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Message 1 of 2
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My computer battery drains too fast and doesn't charge when plugged in.

HP Recommended
HP ENVY x360 - 15-cp0598sae: Pavilion 6530
Microsoft Windows 10 (64-bit)

My laptop battery is draining too fast only giving me around an hour on a full charge. It also doesn't charge when plugged into the A.C adapter. If I turn the laptop off and charge it, it will take hours to get a full charge. 

I have tried many of the troubleshooting options. 

I ran battery check and it says the battery is ok.

I uninstalled battery drivers and reinstalled. 

I updated all drivers including BIOS. 

 

Nothing seems to be working. 

Thanks

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Nick-yeah Welcome to HP Community!

 

I understand that the battery drain quickly.

 

Below I've listed a series of steps that should help your cause: 

  • Video about improving your notebook battery performance 

  • How long does a notebook battery last? 

  • Adjusting notebook battery power plans 

  • Factors that contribute to loss of notebook battery capacity 

  • Recommended notebook battery care practices 

  • Original battery charges slowly, replacement battery charges normally 

  • Special recommendations for embedded (not customer replaceable) notebook batteries 

  • Tips for conserving notebook battery power 
     

For more details, Click here​​​​​​ 

 

Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Also, update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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