• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-10-2024 09:16 AM

HP Recommended

If the windows event viewer does not indicate the source of the problem then there is a hardware problem causing the freeze.

 

I have had a lot of system as participate in BOINC and have several racks of systems.

When a problem like this shows up I try running the CPU and memory at a lower speed, adding additional cooling (fans), running the fans at %100l, using an Air Duster.

 

I do not think the problem is the battery.  Do you have the same problems when running on A/C ?

 

Use the Edit Power Plan to keep the CPU out of turbo mode

Change the %100 to %99 for processor state

BeemerBiker_0-1720624314731.png

See if there is a BIOS setting to lower the memory speed otherwise use intel's XTU to underclock.

https://www.intel.com/content/www/us/en/gaming/resources/overclocking-xtu-guide.html

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎07-12-2024 02:52 AM

HP Recommended

Sorry for not responding for a day, I was really busy yesterday. The MRT showed that 11 files infected got detected and treated. Since then my computer hasnt crashed, so I will warn you as soon as the computer crashes again and proceed with that solution. For the time I'll be praying that this problem is solved.

Was this reply helpful? Yes No

‎07-12-2024 10:37 AM

HP Recommended

My computer has just crashed now, i have opened the windows event viewer and it shows: 
Id of event: 41
Source/Origin: Kernel-Power
Registration: System
In the last hour.

Captura de Ecrã (713).png

 

I dont know much about computers but this doesn't sound good. What do you think?

Was this reply helpful? Yes No

‎07-26-2024 08:02 AM

HP Recommended

Hey can you check out my new discussion please? I need help as i booted up the computer but BitLocker showed up

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.