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‎01-13-2021 01:37 PM

HP Recommended
Product: HP15z-eh000
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a 15z-eh000  with AMD Ryzen 7 4700u off of ebay, and I'm thinking of upgrading the RAM from 8GB (2x4GB DDR4-3200) to 16GB.   But after downloading the crucial system scan to see what's compatible, I was shown that it only allows up to 8GB.   I'm a little confused since I've seen others mention that this laptop can handle up to 32GB (2 x16GB).

 

Thank you for any help - oliver

5 REPLIES 5

‎01-16-2021 05:54 AM

HP Recommended

Hi@oliver5611

 

Welcome to the HP Support Community!

 

We Understand need your notebook to update the Memory.

 

HP 15 Laptop PC supports up to 16 GB maximum system memory.

 

for more help Please follow the details Maintenance and Service Guide

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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‎01-16-2021 11:13 AM

HP Recommended

Hello Praveenbv

The Maintenance and Service Guide you linked is for 15-dy0xxx and 15t-dy000 while the one I purchased is a 15z-eh000.   The guide shows different hardware using Intel while mine is AMD.   They also have external differences including the button layouts, bottom panel screw placements, and side component locations.

 

So I am still confused about the max ram support.

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‎01-18-2021 11:06 AM

HP Recommended

Hi@oliver5611

 

Please share the model number of your Notebook which will help me in pulling up the details regarding Memory  compatibility  

 

 

 

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‎01-25-2021 12:22 AM

HP Recommended

Sorry Praveenbv for getting back so late

 

Product number: 9WD42AV 

Serial number: 5CD0506CGV

 

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‎02-06-2021 12:35 PM - edited ‎02-06-2021 12:35 PM

HP Recommended

Hi@oliver5611

 

Welcome to the HP Support Community!

 

We Understand need your notebook to update the Memory. it's the same  HP Pavilion Laptop PC 15z-eh000 CTO

 

HP 15 Laptop PC supports up to 16 GB maximum system memory.

 

for more help Please follow the details Maintenance and Service Guide

 

 

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
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