-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- My computer shuts off when i unplug the power cord

Create an account on the HP Community to personalize your profile and ask a question
02-10-2024 03:46 AM - edited 02-10-2024 10:25 AM
I replaced my battery and received a calibration 20 error code. I followed instructions from Somone here on calibrating it and it didn't work. So I followed directions from an advisor here to uninstall driver, and when I rebooted they told me windows would reinstall driver automatically, Don't know if it did but now my computer automatically shuts down when I unplug the charging cord. The battery symbol on task bar says 100% and when I run diagnostic it says there is no problems. When I run windows update it says its up to date. When I scan for drivers it says its ok. Thanks for any help.
02-10-2024 08:45 AM - edited 02-10-2024 08:49 AM
If the laptop shuts off when the power adapter is unplugged, the battery is not charged or there is a failure in the charge management chip circuit.
Follow the exact calibration instructions given at the thread at the link. Do not skip anything. You must discharge the battery just as it states.
Since you state that you just replaced the battery that could indicate that you did not connect the battery connector completely to the header on the laptop's system board.
How about rephrasing the following statement that you wrote, as it is incomplete. It would seem that there are two sentences, but one of them is incomplete.
" So I followed directions to uninstall driver, and when I rebooted it windows was supposed to reinstall driver automatically, but the computer automatically shuts down when I unplug the charging cord"
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"