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My computer suddently turned off and it showed a blue screen

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Hp compaq dc7600
Microsoft Windows 7 (64-bit)

Ok so I recently installed a copy of windows 7 64bits ultimate on my pc. Everything was fine, but suddently it crashed and it showed me a blue screen before restarting. After it tured off, it tired to turn on again on it's own a few times but nothing. I attemped to turn it on by myself but nothing came on the monitor. I reseted the "bios" or whatever it's called battery and removed the ram for 10 minutes and that didn't do anything. Please help!



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Welcome to HP Community


I have gone through your Post and I understand your concerns


This is a Hardware issue. Please contact HP Support for service options

1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


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I Am An HP Employee

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