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Nightmare05010
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Message 1 of 2
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My computer suddently turned off and it showed a blue screen

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Hp compaq dc7600
Microsoft Windows 7 (64-bit)

Ok so I recently installed a copy of windows 7 64bits ultimate on my pc. Everything was fine, but suddently it crashed and it showed me a blue screen before restarting. After it tured off, it tired to turn on again on it's own a few times but nothing. I attemped to turn it on by myself but nothing came on the monitor. I reseted the "bios" or whatever it's called battery and removed the ram for 10 minutes and that didn't do anything. Please help!

 

Thanks

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Nightmare05010

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

This is a Hardware issue. Please contact HP Support for service options


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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