My device is HP Victus 15. I was playing games and suddenly the device turned off. When I tried to

[Ammarsaleh]

My device is HP Victus 15. I was playing games and suddenly the device turned off. When I tried to turn on the device, the power button light flashes for two to three seconds and stays on its position and nothing appears on the screen. I checked the RAM and there was no change. Is there a solution, please?

[A_Gayathri]

Hi @Ammarsaleh ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Victus 15 might be experiencing a hardware-related issue, possibly related to the power supply or motherboard. Since you’ve already checked the RAM and didn't notice any changes, there are a few more troubleshooting steps you can try
 

1. Perform a Hard Reset:

• Disconnect any external devices (USB drives, mouse, etc.).
• Unplug the power cable and remove the battery (if possible).
• Press and hold the power button for 15-20 seconds to discharge residual power.
• Reconnect the power cable and attempt to turn the laptop on again.

2. Check the Power Source and Charger:

• Ensure that the power outlet and charger are working properly. Try using a different outlet or charger if available.
• Check if the charging light on your laptop is on when connected to power.

3. Check for Battery Issues:

• If the battery is removable, try turning on the laptop without the battery and using the charger only.
• If the battery is built-in, check if the power light on the charger or laptop shows any unusual blinking patterns, as these might indicate battery failure.

4. Perform a BIOS Recovery:

• With the laptop off, press and hold the Windows + B keys, then press the Power button.
• Continue holding the keys for 3-5 seconds, then release. This will attempt to start the BIOS recovery if your laptop detects a BIOS issue.

5. Check for Overheating:

• Overheating can cause a sudden shutdown. If your laptop was hot during gaming, leave it to cool down for a while before attempting to power it back on.

6. Test with an External Monitor:

• If the laptop seems to be turning on (e.g., power lights are on but no display), connect it to an external monitor to check if the issue is with the display.

HP Notebook PCs - Computer beeps or a light blinks during startup

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.