My display hinge fatigued and fractured

[hesihoso]

Once I tried to close my laptop's lead, the left-side display hinge and fractured fractured and I can't even close the lid! It's only been 19 months since I bought my laptop! I used my previous laptop for 10 years and it never had any physical problems! Of course, this defect stems from poor build quality. I have both valid HWM Offsite and HP Operations Contractual Service types of warranty but when I contacted HP support he said "this is physical damage and it is not covered under warranty"! warranty services are always looking for an excuse to say "this issue is not covered under warranty!!!"

[Kuroi_Kenshi]

Hi @hesihoso,

Welcome to HP Support Community!

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[hesihoso]

Okay, let me explain with evidences:

I have documented evidence (photos from multiple angles) showing no signs of misuse, self-repair, or physical damage. By HP’s own definition, this is therefore a defect in materials and falls squarely under the HP HWM Offsite Warranty’s obligation to repair or replace free of charge. 

https://support.hp.com/us-en/document/ish_1997171-1363803-16

Why HP keeps telling me this issue is not included?

Is it other than that they want to avoid the responsibility of free repair?