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‎06-20-2025 03:58 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg3000 (78G48AV)
Operating System: Microsoft Windows 11

Once I tried to close my laptop's lead, the left-side display hinge and fractured fractured and I can't even close the lid! It's only been 19 months since I bought my laptop! I used my previous laptop for 10 years and it never had any physical problems! Of course, this defect stems from poor build quality. I have both valid HWM Offsite and HP Operations Contractual Service types of warranty but when I contacted HP support he said "this is physical damage and it is not covered under warranty"! warranty services are always looking for an excuse to say "this issue is not covered under warranty!!!"

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1 REPLY 1

‎06-21-2025 11:17 AM

HP Recommended

Hi @hesihoso,

 

Welcome to HP Support Community!

 

Thank you for reaching out regarding your laptop. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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