My double u key isnt orking

[Eric342]

so my laptop double u key does not do good it is not able to be used ive cleaned it by taking the key out ive checked all the setting ive reset stuff everything and it still is not able to be used 

[Sneha_01]

Hi @Eric342 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating that your "W" key isn't working. Here are some troubleshooting steps you can try:

Check Keyboard Settings:

• Go to Settings > Devices > Typing and make sure there aren’t any settings that could affect keyboard input.

Update Keyboard Drivers:

• Right-click the Start button and select Device Manager.
• Expand the Keyboards section, right-click your keyboard device, and select Update driver.

Run Keyboard Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Keyboard and run the troubleshooter.

Check for Windows Updates:

• Make sure your Windows is up to date. Go to Settings > Update & Security and check for updates.

External Keyboard Test:

• If possible, connect an external USB keyboard to see if the "W" key works on that. This can help determine if it’s a hardware issue with your laptop's keyboard.

Keyboard Settings in BIOS:

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F10, ESC, or DEL during startup).
• Check if the keyboard works in the BIOS. If it does, the issue may be with Windows settings or drivers.

Hardware Issue:

• If none of the above solutions work, it may be a hardware issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support