My graphics card as indicated by a sticker (RADEON GRAPHICS) on my DV7 is not recognized.

[viniboy]

Last year My laptop hard drive decided to stop working. I replaced it installed windows 7 but after searching high and low and trying to install what I found as the correct software the computer is telling me the graphics can not be found. I have thought about getting an external card but before spending a small fortune and then only to find that was not the solution I thought I would ask you guys for a bit of advice. Many thanks in advance if you can help. 

[The_Fossette]

@viniboy,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are not getting all the drivers for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

You can download all the drivers for your computer from the below link.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv7-6b00-entertainment-notebook-pc-seri...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[viniboy]

The_Fossette: Many thanks. I am very grateful for your input. I am running the intel HD graphics 3000 which does seem to be doing the job as far as can be expected. Like I said after having to install another HDD I am no longer able to access the original graphics card which I believe is RADEON graphics. Although the intel does what it does I can no longer use software that needs a 3D graphics card. I have looked high and low for someway to reinstate the original card but I unfortunately can not find a way to do this. The drivers you suggest don't cover the RADEON graphics and I was hoping to find an answer here. My only other known option is to maybe buy an external card but I must admit I am no expert in these fields so am at a loss really. Do you know how I can discover the on board RADEON card on my computer and possibly install the correct drivers. Unless the original on board is corrupt and no longer working since the HDD failure it suffered. I have tried in the past to install the RADEON drivers but the on board card is no where to be found....apparently? I thank you in advance for any help or solution you might be aware of. vini.

[asmita6658]

@viniboy

Try updating the computer using these steps -

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.