My hp battery test result shows CANCELLED. Please what could be the solution for it to show PASSED?

[eBillionaire]

My hp battery test result shows CANCELLED. Please what could be the solution for it to show PASSED? No matter how long i charged it. it wont power on. but once it connected to light, it powers on and can stay without light for 3 hours.

What could be the solution?  I want it to shows PASSED and power on without connecting to electricity

Thanks

[praveen196]

@eBillionaire Welcome to HP Community!

I understand that the battery test result is canceled.

How did you perform the battery test?

Please perform the battery test using the f2 key.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the test is passed, please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

Also, update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[eBillionaire]

Thanks for the solution

Still showing CANCELLED

This is the 

TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af

Test Logs result below

TestVersion = 1.17.4.0

TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af

Instance = 1

StartTime = 2020-09-07T11:41:06

ExecutionDuration = 00:00:16

Result = Cancelled ==================================================

CeementBattery

CheckResult: 12

Devices

Supported: 0

DeviceCount: 0

[praveen196]

@eBillionaire

I understand your concerns.

In that case, I would suggets you perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!