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HP Recommended
Envy x360 convertible model 15
Microsoft Windows 10 (32-bit)

The laptop wont turn on.  No response from pressing the power button.  When charger plugged in to power  still wont turn on. No light on laptop when charger plugged in.  Have tested charger and it works in other hp laptop.   Have not had any previous problems with this laptop. It was working okay last night using charger and then on battery.  What can i do

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thank you for your response. I have taken the laptop to an IT technician to try to recover the data and get reparied or replaced

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

When you attach the charger does the charging led come on?

Is the PC under warranty?

You could try a power reset. Here is how this is done:

https://support.hp.com/ph-en/document/c01684768

 

Let me know,

David

 

HP Recommended

Ive tried a power reset for laptops with non removable battery but this did not fix the problem. 

There is no charging light when the charger is plugged in. But the charger works on other hp laptops. The kaptop is 15 months old and is under an extended warranty.  Is there anything else i can do to try to fix the issue?

HP Recommended

If the led is not coming on it means no current is reaching motherboard and not much else you can do without opening the laptop. Since the PVC is under warranty, you should contact HP support directly. In the link below you can insert the serial number of notebook to get contact options in Australia.

https://support.hp.com/au-en/contact/laptops

 

Regards,

David

HP Recommended

Thank you for your response. I have taken the laptop to an IT technician to try to recover the data and get reparied or replaced

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