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HP Spectre x360 13-4000nt
Microsoft Windows 10 (64-bit)

My computer was working properly, I shut it down normally. I couldn't open it again. When I press the power button, I get no reaction. Only the power led flashes every time when I pressed.

 

I did a hard reset. I was removed the battery. No results. Hopefully the motherboard is not the problem.

I use the HP brand product first time, but I regret most. I never buy hp again. It's been 2.5 years, but the problems aren't over. I was buy 1800$. But worst product. Value 1 cent.

3 REPLIES 3
HP Recommended

@Uysal Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

 

While you respond to that, here's  the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

 

Reasons for a hard reset

A hard reset has the following effects:

  • Clears the memory.

  • Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

  • Windows stop responding.

  • The display suddenly goes blank.

  • The computer does not wake from sleep or hibernate modes.

  • Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

I've already tried these steps. Before I wrote this message, I tried every solution written in the community. But I didn't see any reaction. I press the power button, the Power Led is on, I press the again the poper button, Power Led it turns off. It's the only reaction. The keyboard lights are off. Screen blank and no power. Fan of Cpu not runing. So the ultrabook has no signs of life.

HP Recommended

@Uysal If you've gone through all those steps and yet nothing helped, we may be looking at a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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