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Aman_Abdu Honor Student
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My hp laptop is freezing or display stuck while it moves or lifting it

hp 15-ay122ne

my laptop (hp 15-ay122ne) is freezing or the display stuck while i moving or lifting the laptop...

i dont know whats the problem.... then i used to press and hold the power button to restart it...

some times it shows bluescreen error and it restart automatically.

and also battery is also not functioning properly laptop is turning off without warning when battery falls below 50%.....

these are my problems....

i think some hardware issue...

so please any one give solution for this ASAP

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HP Support Agent
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My hp laptop is freezing or display stuck while it moves or lifting it

@Aman_Abdu,

 

Thank you for posting your query on HP Community, 

 

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to run any test on the computer?

Have you tried to update the drivers either using Windows update or using HP Support Assistant. 

 

Let's try these steps here: 

 

Let's start off by running an extensive system test from F2: 

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

If the test fails then this could be a possible hardware failure with the notebook. I would recommend you contact our HP support team for setting up a service.

 

If the test passes, then this could be software or driver related. 

 

Next let's try re-installing the Microsoft ACPI-Compliant Control Method Battery 

 

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Let me know how it goes for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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