My hp laptop is freezing or display stuck while it moves or lifting it

[Aman_Abdu]

my laptop (hp 15-ay122ne) is freezing or the display stuck while i moving or lifting the laptop...

i dont know whats the problem.... then i used to press and hold the power button to restart it...

some times it shows bluescreen error and it restart automatically.

and also battery is also not functioning properly laptop is turning off without warning when battery falls below 50%.....

these are my problems....

i think some hardware issue...

so please any one give solution for this ASAP

[Jeet_singh]

@Aman_Abdu,

Thank you for posting your query on HP Community, 

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to run any test on the computer?

Have you tried to update the drivers either using Windows update or using HP Support Assistant. 

Let's try these steps here: 

Let's start off by running an extensive system test from F2: 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

If the test fails then this could be a possible hardware failure with the notebook. I would recommend you contact our HP support team for setting up a service.

If the test passes, then this could be software or driver related. 

Next let's try re-installing the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Let me know how it goes for further assistance. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aman_Abdu]

Laptop freezing problem is now stops after updating windows, so i think it is problem with previous windows update.

the new update fixed that....

BUT my laptop battery is dead now... now without connecting AC adapter laptop won't turn on... and if power goes off laptop OFF immediately( not even a second and always my batterys percentage shows 92% while on).

i thinking now to buy new battery...

still give opinion that to change battery or is any other hardware problem.... ASAP

[Riddle_Decipher]

@Aman_Abdu I'm glad one of those issues are resolved, that said, here's what you need to do, to fix or at-least identify the battery issue:

Run a calibration and test of the battery by Clicking here and also, an adapter test using the steps mentioned in this link: Click here

Keep me posted,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Aman_Abdu]

i have done the battery test using hp Battery check in hp support assistant and it says the battery is OK...

i did't undertand that. 

I have attached a screenshot of battery Check below.

And also i run Battery test and AC adpater Test  using HP PC hardware Diagnostic software which also gives same result, it also says test is passed.

So is it any other problem with hardware or software..?

So please give solution ASAP

[Riddle_Decipher]

@Aman_Abdu The battery test you've done was using the HP battery check, I suggest you perform a test using the HP hardware diagnostics for accurate results, also complete the calibration as mentioned here,

That said, I'll need to know the results of the adapter test as well

Keep me posted and I'll get you your solution.

[Aman_Abdu]

I run test (battery and AC Adapter test) using HP PC hardware diagnostic and results says it PASSED.

I'am not sure its correct because my battery is NOT holding charge as i mentioned before.

also i do test before windows starts that is HP PC diagnostic UEFI method, so i did't get proper results for battery tests from there. I included a picture of the result i got below, Please check.

And also i can't see any option to calibarate the battery in Diagnostic UEFI and also in link you given says battery calibaration can be done manualy also, but that method include without using AC adpater which means ON battery, which i can't do it. 

 Test Resuktafter Pressing Next...

[Riddle_Decipher]

@Aman_Abdu The message on the second screen confirms a battery failure (mentioned in red) and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.