My hp pavilion dv5 has been shutting down unexpectedly.

[yashrajt1818]

My hp pavilion dv5 laptop has been shutting down unexpectedly. Sometimes this happens 3 to 4 times a day. Recently I have also changed the battery. Still the issue not solved..Kindly help..

[A4Apollo]

Hi! @yashrajt1818,

Have you tried charging the laptop using a different adapter or battery?

Does the laptop shut down while you are at the BIOS page?

Did you replace the battery with an HP genuine part?

Have you tried checking with an external keyboard? Does the issue persist?

Please share the product number of the PC to assist you better.

Try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.

You can try updating drivers on the PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Disable Fast Startup

Right-click Start and open Power Options.
In Power Options settings click on Choose what the powers buttons do option in the left panel.
Click Change settings that are currently unavailable option.
Under Shut down settings, remove the tick from Turn on fast startup (recommended).
Click OK to save the changes.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[yashrajt1818]

I set the bios to default..

Currently I am using a Dell ac adapter

And I changed the battery twice.

[A4Apollo]

Hi! @yashrajt1818,

Thanks for writing back to us.

Did you try running a system diagnostics test?

Since you are using a Dell adapter on an HP notebook that could be the cause the laptop is randomly shutting down.

Wattage alone is insufficient to tell if the power is right for the particular device.

The VOLTAGE has to match. There are no, ifs or exceptions to it, It has to match.

Also, try running an AC adapter and battery test from the component test under the system diagnostics page.

Hope to hear from you soon!

Take Care! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!