My hp spectre 360 laptop does not recognise micro sd cards when they are plugged in

[JasonHawaii]

Hi

No matter what i try the micro sd card reader does not seem to work, or detect any type of microsd card when plugged in, it has worked in the past, and the micro sd cards are good quality ones with correct drive format

[Irfan_06]

Hi @JasonHawaii,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with using SD cards on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

1) Check if the problem is caused due to card issue. If the SD card is broken, it won’t be recognized by PC. You can plug the card into another PC to see if it works. If it doesn’t work either, you can try cleaning the card. After cleaning the card, if it still doesn’t work, the card is probably broken, you may need to have your card replaced.

2) Check if the card reader works. If the card reader is stuck with dust, it will lead bad contact between the card and the card reader. Try cleaning the card reader slot and see if this solves the problem.

3) Check if the card reader is disabled in BIOS settings. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.  Verify that the card reader has not been disabled in the BIOS settings.

4) If the issue still persists, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

5) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support