My hp victus battery is not working

[Gauravrathour7]

HP  victus battery is not working please help 

[Sneha_01]

Hi @Gauravrathour7 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Sorry to hear about your HP Victus battery issue! Let's go through a few steps to troubleshoot the problem and see if we can get your battery working again.

1. Check if the Battery is Properly Connected

• Ensure that the battery is securely connected to the laptop. Sometimes the battery might get loose, especially if the laptop has been dropped or jostled.
• If you’re comfortable opening up the laptop, check that the battery connector is properly seated in the motherboard. If not, try reseating it.

2. Perform a Battery Reset

• For HP laptops, there’s a battery reset that can sometimes help resolve charging or power issues:
  • Turn off the laptop and unplug the power cable.
  • Disconnect the battery (if removable) or hold down the power button for 15 seconds to discharge any residual power.
  • If the battery is non-removable, just holding the power button will help.
  • Afterward, reconnect the battery and plug in the power adapter.
  • Try turning on the laptop to see if it’s charging or working properly.

3. Check Battery Health

• Battery Diagnostics: Many HP laptops have a built-in tool that can check the health of the battery.
  • You can check battery health using the HP Support Assistant or through HP Diagnostics.
  • Alternatively, open a Command Prompt and type: wmic path win32_battery get batterystatus
  • This will show if your laptop is detecting the battery correctly and if it’s working well.

4. Update or Reinstall Battery Drivers

• Go to Device Manager (right-click Start and select Device Manager).
• Expand the Batteries section, right-click on Microsoft ACPI-Compliant Control Method Battery, and select Uninstall device.
• After uninstalling, restart your laptop. Windows should automatically reinstall the battery drivers.

5. Check for BIOS Updates

• Sometimes, BIOS updates can fix issues related to power management.
  • Go to the HP support website, enter your laptop model, and check for any BIOS updates that might address battery-related issues.
  • Follow the provided instructions carefully to update your BIOS.

I hope this helps.

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