My integrated webcam is not working

[prakash01]

My integrated webcam is not working. I have tried all trouble shooting options and final option is to manually reconnect the webcam to motherboard and want help to know how I can do this. 

With Camera App I get error message : 0xA00F4292< photocapturestarttimeout

With Youcam as well there is no display with camera. 

My laptop had fallen down about  year back and next to power key button on left side and I have not tested my webcam immediately after that. Kindly help me resolve this issue

[SweetDevil99]

Is there any solution found ?

Plz request you to share with me .

[prakash01]

I have not received any response yet

[sandytechy20]

@prakash01

Welcome to HP support community.

here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SweetDevil99]

Thank you for your support.

But it is not working because there was no camera driver or icon found in device manager.

Also error shown by window that " 0xA00F4244<NoCamerasAre Attached> "

[sandytechy20]

@SweetDevil99

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.