My @key is not working

[abcd1234893196]

>Do not include the product serial number or any private information< this is my laptop and my @key is not working 

[Kuroi_Kenshi]

Hi @5CD5245KDW,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your issue with the “@” key not working on your keyboard. Let’s go through a few steps to check what could be causing this.

Check the Keyboard Layout Setting

On Windows, go to Settings → Time & Language → Language & Region.

Make sure the keyboard layout is set to US or UK, not an unintended layout.

Try Using Shift + 2 or Alt Gr + Q

On US keyboards, Shift + 2 produces “@”.

On some international keyboards, Alt Gr + Q gives the “@” symbol.

Test the Key in Multiple Applications

Try typing the “@” in Notepad, browser, and Word.

If it works in some apps but not others, the issue may be software-related.

Check for Sticky Keys or Language Hotkeys

Press Shift a few times to reset modifier keys.

Ensure no key is stuck or accidentally toggled.

Use the On-Screen Keyboard for Verification

Search “On-Screen Keyboard” and try pressing “@” there.

If it works on-screen but not physically, the key might be faulty.

Restart the PC

A reboot resets keyboard drivers and clears temporary glitches.

Disconnect and Reconnect the Keyboard (If External)

Remove the USB/Bluetooth keyboard and reconnect it.

Check if the key responds after reconnecting.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,