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‎02-29-2024 02:31 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)
Operating System: Microsoft Windows 11

My keyboard stopped working. Using On-Screen keyboard now. The mouse pad still works but no keys work ever while in Windows or booting. Things I've tried:  unlock keyboard Cntl+Alt+L, reboot, uninstall and reinstall keyboard driver. Read that I should try to go into the BIOS and reset to default. Unfortunately you have to press the esc key while booting to enter BIOS. Keys don't work. Any ideas?

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1 person had the same question
1 REPLY 1

‎03-04-2024 10:20 AM

HP Recommended

Here's a video from HP Support about troubleshooting laptop keyboards:


https://www.youtube.com/watch?v=t3LmcBQRoh0



I am a volunteer and I do not work for, nor represent, HP
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