My keypad no longer lights up and as product is under 1 year old I am concerned - any ideas please?

[BLACKFLOKI]

My keypad no longer lights up and I can't see how to rectify this - the product is less than 1 year old so I am concerned - any ideas please? I will admit to not being very tech savvy too!

[Max3Aj]

@BLACKFLOKI, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since your HP Envy 17-da0000 is under a year old and the keyboard backlight has stopped working, it could be due to a setting, a driver issue, or a hardware fault.

Please try these steps, 

Perform a Hard Reset

A simple reset can sometimes bring things back:

1. Shut down the laptop.
2. Unplug the charger and remove any USB devices.
3. Press and hold the power button for 15 seconds.
4. Reconnect the charger and power it back on.

Toggle the Backlight Key

1. Look for a key with a backlight icon (usually F5, F4, or a key with a small glowing keyboard symbol).
2. Press it once. If that doesn’t work, try Fn + [that key] (e.g., Fn + F5).

Check BIOS Settings

Sometimes the backlight setting can be disabled in the BIOS.

1. Shut down the laptop completely.
2. Turn it back on and immediately start pressing the Esc key repeatedly until a startup menu appears.
3. Press F10 to enter BIOS Setup.
4. Look for a setting like "Action Keys Mode" or "Keyboard Backlight" (under System Configuration or Advanced settings).
5. Make sure the backlight is enabled, then save and exit.

Update or Reinstall the Keyboard Driver

1. Press Windows + X, then choose Device Manager.
2. Expand Keyboards.
3. Right-click the keyboard listed and choose Update driver.
4. You can also try uninstalling it and then restarting the computer—it will reinstall automatically.

Check Windows Mobility Center

1. Press Windows + X, choose Mobility Center.
2. If your model supports it, you may see a Keyboard Backlighting option there.

If none of the steps above work, We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support