My keys on my keyboard are wrong

[JayTR]

When every I press some keys on by keyboard it will not type it with not type, but the mute button will light up. Before on my laptop when I press the mute key it will show a light to indicate that it is muted and now when I press the key “I” the mute light will show and it will not type. Sorry that this is a long message I really need help. Thank you to whoever responds. And I don’t know what my broad is that best fit my product issue.

[praveenbv]

Hi@JayTR,

Welcome to the HP Support Community!

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78885.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video, and Game Controllers.  Right-click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this, and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78642.exe

When the Chipset reinstallation has been completed, restart the notebook.

When windows have reloaded, open your Downloads folder, right-click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has been completed, restart the notebook again and let windows fully load for a few minutes before checking the function of the mute led.

Hope this helps! Keep me posted.

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Have a great day!