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‎11-05-2020 11:08 PM

HP Recommended
Product: 14s-dk0079au
Operating System: Microsoft Windows 10 (64-bit)

My laptop 14s-dk0079au touchpad cannot use, i dont know why after formatting the laptop.

1 REPLY 1

‎11-17-2020 12:56 PM

HP Recommended

@Sherwin13

 

I reviewed your post and I understand that the touchpad is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the touchpad driver from the device manager and then download and install the driver from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp105001-105500/sp105468.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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