My laptop (HP 14-ep0033cl) currently has 8 GB DDR4-3200 RAM (1 x 8 GB), can I upgrade the RAM?

[Andrew63141]

My COSTCO bought laptop (HP 14-ep0033cl) currently has 8 GB DDR4-3200 RAM (1 x 8 GB), can I upgrade the RAM and what's the maximum RAM this laptop can take? I can't find this info anywhere. Thanks so much!

[Paul_Tikkanen]

Hi:

Below is the link to the service manual for your notebook.

Maintenance and Service Guide (hp.com)

Chapter 1 has the memory upgrade info.

According to the manual, since your notebook has an Intel core i3-1315U processor, it has two memory slots and can support 2 x 8 GB of DDR4-3200 memory.

What doesn't make sense to me is that the models with the Intel core 'N' processors only have one memory slot and the slot supports 1 x 16 GB DDR4-3200 of memory.

I'm thinking since your notebook has two memory slots, it should support 2 x 16 GB of memory.

You can do this to confirm how much memory your notebook can support:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once the command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

For example, if the report indicates 33,xxx,xxx then your notebook should be able to support 2 x 16 GB of memory.

[pbroussard]

It looks like you can install 2 modules. You can run a utility called CPUID to see if there are indeed 2 slots, and it will tell you the part number of the installed module so you can buy a matching module. It uses DDR4 3200 speed. If you want the Service guide it's here- https://kaas.hpcloud.hp.com/pdf-public/pdf_7470595_en-US-1.pdf 

And the Support page for your laptop is here- https://support.hp.com/us-en/product/hp-14-inch-laptop-pc-14-ep0000/2101497662/model/2101497752/manu...