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‎08-09-2021 09:34 AM

HP Recommended
Product: 14s fq1029au
Operating System: Microsoft Windows 10 (64-bit)

My laptop screen freezes and restarts whenever i press it from bottom while holding it. Even a gentle press causes the problem.

I bought it around two months ago really unhappy with the product. Really frustrated with this HP product . Please help me diagnose it

Category:
1 REPLY 1

‎08-15-2021 03:55 AM

HP Recommended

HI@Dpk_, Welcome to the HP Support Community!

 

Apologize for the issue with the freezing and restarting. We understand it's a new notebook lets try a few troubleshooting steps to fix the issue.

 

Check for the windows update?

 

check for the bios update?

 

Check for the graphics drivers is the update?

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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