My laptop battery exploded last night with flames two feet high! Laptop is melted, other items ruine

[KathyShayla]

How do I contact HP for help?

[Sneha_01]

Hi @KathyShayla,
 

Welcome to the HP support community.

This is far from Ideal. I hope you and your family have got no harm.

Please help us with the laptop serial number or the product number on a private message for further assistance. Also please share the country you are contacting from?

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Rachel571 

HP Support

[KathyShayla]

I still haven't been contacted by anyone except you. I need some help with this situation quickly please. I noticed a lot of other posts about exploding  batteries in the support forum. This is a very dangerous issue and I need HP to get back to me please. Not send me back to where I started. Please escalate this to management. It is obviously not a new issue as noted by all the forum posts.

[Nal_NR]

Hi @KathyShayla,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This situation will need some additional support from our internal escalation teams in HP.

I have escalated your issue to HP’s Support Team in your region for their review of possible options available, if any, to resolve your issue.  

You should be contacted within 3-4 business days (this does not include weekends or holidays).  

[Nal_NR]

Hi @KathyShayla,

Thanks for waiting. I would need a few details requested for escalating your case. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.