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HP Recommended
Hp 15-1272wm
Microsoft Windows 10 (64-bit)

Good morning everyone.

 

I noticed my laptop charging indicator was blinking some weeks ago while on charge, that was quite unusual. I removed it and placed it back and the blinking stopped.

 

I put it in later in the day and used for more than an hour, it went off suddenly at 60% without even shutting down. This trend continued and I was advised to drain the battery and charge it up again. 

I did that and got a notice from hp that my battery is faulty or so. Presently the battery doesn't charge anymore it is just stagnant, the charging indicator light is still blinking and when I unplug the charger it goes off immediately 😪😪😪😪.

 

Two weeks before this the battery was fine and dandy lasting up to 4 hours. 

 

Please help.

2 REPLIES 2
HP Recommended

Batteries do this. Can you perhaps run a diagnostic on the battery?

 

https://support.hp.com/us-en/document/c04700771

 

Post the advanced results here and we can see how old the battery is and the health of each cell. If the battery is more than 2 years old odds are you need a new one. 

HP Recommended

Okay  

 

Thank you

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