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‎02-25-2022 09:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
  • After using drivers booster to update all outdated drivers my laptop became extremely slow , I can't even open any folder or app. I tried restoring but it keeps giving me this message"problem restoring your PC". Please 🙏 I need help.
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3 REPLIES 3

‎02-25-2022 12:14 PM

HP Recommended

You do not need 3rd party "driver booster" apps. This is a good illustration why. You do not give us the model number but if its fairly new there is an HP Cloud Recovery app which will allow you to reinstall a clean factory image. Or you can install a bare Windows 10 from Microsoft Media Creation Tool site and then get your drivers from the HP Home Page for your model. 

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‎02-25-2022 01:53 PM

HP Recommended

So sir please any help on how to fix it

?

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‎02-25-2022 02:31 PM

HP Recommended

I told you. You are going to have to clean the hard drive completely and reload Windows from an external source. You cannot do a system recovery from the existing Windows itself. Either use the HP Cloud Recovery Tool or the Microsoft Media Creation Tool. 

 

Its also not impossible you have a hardware issue going on and the driver app is not the cause but I do not think so. 

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