My laptop cant detect my sim card

[BRHAGABBY]

My elite cant detect my simcard

[Dragon-Fur]

@BRHAGABBY 

Welcome to the HP Community --

Some Elitebooks come with the required WWAN Broadband module.

What? 

WWAN is an optional purchase.

Not every computer has a WWAN module.

The SIM card is useless without the WWAN module.

What?

You need both the WWAN Broadband module AND the SIM card that connects to your network carrier account

What is the WWAN module?

The module is the hardware you need to support the SIM card that has your network carrier account.

Find your Elitebook's website support pages:

 HP Product Home

 Enter the device type and model name of your HP product

Open Category Setup & User Guides

Find and Open your Maintenance and Service Guide

Search for WWAN

If your computer supports the WWAN module,

(then)

The WWAN part number, a description, and even the replacement procedure is included in the manual.

Next,

Find the WWAN in your computer's Device Manager

If the computer has the WWAN network module installed inside the computer,  it will be listed in the Device Manager

Use the Device Manager to find / display information about an installed WWAN module.

Example – Control Panel access to Device Manager

Control Panel > icon view > Device Manager

Tab View 

Select View by action types

Check Show hidden devices

Select Drivers by type

Expand section Network Adapters

Find LT / LTE in list – Note that your module, if listed, might have a different name.

Right-Click on the module > Properties

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Use Settings > Network & internet to display information about an installed SIM card.

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Example - Device Manager -

Left side of sample:  WWAN module // Settings

Right Side of sample:  Network & Internet SIM card information

Device_Manager_Network_Adapter_Mobile_Broadband_Adapter_WWAN_5

If you have the WWAN module in the computer,

If you want to check for the Driver,

Open your website support page:   HP Product Home

Open Category Software and Drivers

Open the webpage with Operating System / version and your Drivers

Check in the section for Network Drivers

Look for the driver for WWAN

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 HP Product Home

 Enter the device type and model name of your HP product

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"