My laptop case has come unglued & cracking at the top corners & under the wired internet port.

[jackbnesbitt]

My laptop case has come unglued & cracking at the top corners & under the wired internet port.  The unit is out of warranty.  Has anyone  with similar problems has any luck with HP fixing the problem (replacing the case)?  The laptop was not dropped or damaged in any way.  When opening and closing the laptop, the hinge shifts and separates the upper case from the bottom case.  Even though the warranty is expired, it shouldn't matter because this is a manufacturer defect.  I have seen other forums where numerous HP customers have the same complaint.  I hope HP realizes this could become a long term customer service problem which would have a big impact on their reputation & future purchases if they don't take care of the situation.  Any help at all is very much appreciated.

[Nal_NR]

Hi @jackbnesbitt,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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[jackbnesbitt]

 I called the number you provided .  The agent I spoke with confirmed that my problem was widespread & very common.  To my surprise, the only suggestion provided was to have the unit repaired at an estimated cost, to me, of $380.  I already knew the computer was out of warranty & the repair cost would be more than I paid for it new.  I was hoping for some acknowledgement of a manufacturing problem & an offering of a free fix similar to a car recall when a defect becomes known.  To say I was disappointed is an understatement.  I have been an HP customer for some time.   In fact, in addition to recommending HP to other people, I purchased a 2nd laptop for my wife about 1 year ago.  Obviously, HP was aware of the problem with the plastic laptops & their fix was to make her laptop with a chassis made of metal which doesn't have the problems my plastic laptop has.  Because you already know what my reaction will be to HP doing nothing, I'm not going to rant & rave about not buying an HP computer ever again or telling everyone I know about this problem.  However, I am going to ask again to please provide a equitable fix for my laptop problem.

[Rainbow23]

Hi @jackbnesbitt,

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

[jackbnesbitt]

An HP rep told me the repair cost would be at least the amount I paid for computer brand new ($299) or possible even more ($380+).  To verify, will HP cover the cost of the repair or replacement at the closest location your link provided (Best Buy)? 

[jackbnesbitt]

I lost my connection so I'm resending it to be certain it was transmitted.

An HP rep told me the repair cost would be at least the amount I paid for computer brand new ($299) or possibly even more ($380+).  To verify, will HP cover the cost of the repair or replacement at the closest location your link provided (Best Buy)? 

[Rainbow23]

Hi @jackbnesbitt,

We do not have any information of the hardware repair costs. I suggest that you check at the nearest service center in your country from this link: https://support.hp.com/us-en/help/service-center 

Hope this helps.
Take care and have a good day.