My laptop doesn't exist on HP's support site?

[User330-900]

I'm currently trying to check the warranty on my recently purchased laptop, an HP Envy x360, but every time I enter in the product number and serial number on HP's warranty checker, it says "We were unable to match your product based on the information provided." I copied both the serial and product number straight from myHP. I also tried to search the product number on the support site, and nothing showed up. I purchased it straight from HP's website, and is still available (https://www.hp.com/us-en/shop/pdp/hp-envy-x360-2-in-1-laptop-14z-fa000-14-8y5m5av-1).

[banhien]

@User330-900 

It is an HP

ENVY 14Z-FA000 X360 AMD

https://partsurfer.hp.com/?searchtext=8z8p2av

It is a CTO machine and very new too  

              HP 14Z-FA000

It uses SAME support sites for HP 14-FA0xxx series

             https://support.hp.com/au-en/product/setup-user-guides/hp-envy-x360-14-inch-2-in-1-laptop-pc-14-fa00...

Its manual :  https://kaas.hpcloud.hp.com/pdf-public/pdf_10133695_en-US-1.pdf

HPSA should tell you all information you need.

Regards.

[User330-900]

The site still won't let me check my warranty with the product number on the product support page and gives the same error. HP support assistant also says my warranty is unknown.

[banhien]

@User330-900 

As I said, machine is new, did you register your machine yet. Please wait for system to update.

Regards