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‎01-05-2023 04:33 AM

HP Recommended
Product: Pavilion 14-ce3520sa
Operating System: Microsoft Windows 11

My laptop's fans run at high speed almost all of the time, and sometimes I get a black error screen stating there is a problem with the cooling. The fans go at max speed independent of the CPU temperatures.

I have ensured 'fans always on' is off and made sure I have updated my laptop fully.

Can someone please help!

Category:
5 REPLIES 5

‎01-05-2023 09:49 AM

HP Recommended

That is usually either a BIOS issue, a cooling  fan problem or dust bunnies in the laptop enclosure causing it.

 

You said that your notebook is fully updated. Which BIOS is currently installed?

 

BUpdate.png


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‎01-05-2023 09:53 AM

HP Recommended

I have definitely thoroughly cleaned out the fans and the vents on the laptop.

I am currently running F.06 I think (running bios.get smbiosbiosversion on cmd), so this looks out of date!

I will go ahead and install the new version and get back to you!

 

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‎01-05-2023 09:55 AM

HP Recommended

Here is the link.
Be sure that your notebook is plugged in when you do the update and remember there is always a bit of a risk updating the BIOS.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-ce3000-laptop-pc-series/29133449/mod... 


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‎01-05-2023 10:10 AM

HP Recommended

I managed to update the bios (it ended up doing bios recovery, but its now showing as F.18, so i think its okay!)

The fan is still really loud though 😞

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‎01-06-2023 07:31 AM - edited ‎01-06-2023 07:36 AM

HP Recommended

Try a free fan control utility. 
https://www.newegg.com/insider/cpu-fan-control-software-buying-guide/

 

Watch the temperatures on the processor!

Your notebook's Intel® Core™ i7-1065G7 should not get within ten degrees of 100 deg C.

 

The black screen with the error message is a warning that there may be an issue with the fan(s) and eventually cleaning or replacement may be necessary. 


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