My laptop in heating up intensely for no reason (79°C / 175 °F)

[stepbysteph]

Hi Everyone,

I own a HP Pavilion Laptop PC 14-dv0000 (190U5AV) which is running pretty smoothly under Windows 10 (22H2).

Since the last few days, it started heating pretty intensely (79°C / 175 °F), without reason (no recent Windows / dirvers / softwares updates nor new hardware connected). And it's staying pretty hot despite the fan is working (earing it blow). Well, yes, there is some cyclic cooling occurring, lowering to 50 °C / 122 °F... but unfortunately it's only for 10-20 minutes before the temperature raises again. 

The hot zone is located on the right half of the laptop. The whole right half. And Speaking about heat is at the point it become very inconient to put your hand on this zone. Not to say I am coding and spending lot of time on it... 

Processor is an Intel Core i7-1165G7 @ 2.80GHz. Config with 16 GB RAM, 1TB SSD and dual graphics cards (Intel Iris Xe + nVidia GeForce MX450).

Drivers are all up to date. Same for BIOS, latest release.

I am always using some pretty common programs (code editors, graphic editors, browsers, etc.), and no gaming on this PC. So really nothing special.

I opened the bottom lid in order to spray some compressed air.

The inside parts, the heat sink, the heat fan and the ventilator weren't very dirty at all (only a very small dose of dust). And the ventilator is working. 

I even raised the laptop with some little pads, to let more air pass underneath. No success. 

Last but not least, I ran the "HP PC Hardware Diagnostics Windows 2.2.0.0" : Success on all tests. Great, but not great 🙂

So, before I'm starting to fry some breakfast eggs on it... does anyone have a great idea of what is going on with this laptop?

Thanks for reading and for your eventual ideas / collaboration.

[Raj_05]

Hi @stepbysteph,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion laptop is heating up intensely without any apparent reason, there are a few steps you can take to address the issue.

• Check for dust and debris: Over time, dust and debris can accumulate in the laptop's vents and fans, obstructing proper airflow and causing overheating. Turn off your laptop, unplug it, and use a can of compressed air or a soft brush to clean out any dust from the vents and fans.
• Ensure proper ventilation: Make sure that you're using your laptop on a flat, hard surface that allows for adequate airflow. Avoid using it on soft surfaces like a bed or cushion, as they can block the vents and contribute to overheating.
• Update your operating system and drivers: Ensure that your laptop's operating system and drivers are up to date. Outdated software can sometimes cause excessive CPU usage, which can lead to overheating. Visit HP's support website or use their automated software to check for and install any available updates.
• Monitor CPU usage: Check your task manager or a similar system monitoring tool to see if any specific programs or processes are using an unusually high amount of CPU resources. If you identify any resource-intensive applications, consider closing or uninstalling them to reduce the strain on your system.
• Adjust power settings: Access the power settings on your laptop and make sure it is not set to a high-performance mode. Selecting a power-saving or balanced mode can help manage heat generation by reducing the processor's workload.
• Disable unnecessary startup programs: Some applications launch automatically when you start your laptop, consuming system resources and contributing to heat generation. Disable any unnecessary startup programs through the Task Manager or the application settings.
• Consider a cooling pad or external fan: If your laptop continues to overheat, you might want to invest in a laptop cooling pad or an external fan. These accessories can help improve airflow and dissipate heat more effectively.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[stepbysteph]

Thank you Alden4 for your time replying to my issue. 

Unfortunately, I already tried everything you're mentionning (... as stated pretty clearly in my opening message). Yes yes, even the HP diagnostics have all been tried. So the reason of my question to the community. 

The only thing I didn't do was to buy a cooling pad. Because when the issue comes from my HP laptop, which is in super good condition, I consider :

1) HP should solve such issue... or
2) HP should offer a cooling pad to every concerned customer if HP is not able to deliver properly cooled down laptops. 

My laptop is sill under warranty. I thought such issue could be easily solved. Eventually by a missing setting or so.

But well, I guess I will now try it with the warranty. 

Thanks anyway for your involvement. 

Best regards.

[DeltaSierra426]

I assume the temperature you are mentioning is at the CPU?  You didn't mention if you watched Task Manager to see if one or more apps or processes had consistently high utilization.  Or, even if overall utilization is low vs. high, we'll better be able to assert if it's a overutilization problem vs. a cooling solution problem, whether TIM/heatpad problem, airpath blockage, etc.

I also don't know that that temperature is outside of acceptable specs on your HP laptop; I guess let us know if HP Support is allowing warranty action or not.  Not doubting that it's very inconvenient and concerning, but I don't know if you'll get much else in the way of warrant help.

Lastly, those ultra-thin HP models really don't handle dual GPU's (iGPU + dGPU) very well, nor do any brand's ultra-thins.  I would shoot for something with a thicker body for better cooling, such as HP's Z line of business "workstation-class" notebooks.  In the interim, you might try a beefy notebook cooler.  This Thermaltake model has dual 140mm fans that are adjustable with a physical knob and LED's can be turned off.
https://www.amazon.com/Thermaltake-Massive-Adjustable-Notebook-CL-N001-PL14BU/dp/B00FPR8FLY/ref=sr_1...

[Raj_05]

Hi @stepbysteph,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support